ioty After Care
Why do I need After Care?
The technology industry is ever-evolving. Even though we strictly work with products that we have lab-tested and confirmed to be stable, the majority of devices (including our mobile phones) require monitoring and maintenance to perform as the manufacturer intended.
How much does After Care cost?
After Care is provide by ioty free of charge. It is included in every project.
Which After Care plan do I have?
The type of Care Plan that was included in your project depends on the number of devices installed and the number of hours of programming. Once your system installation is completed you will receive an email from us informing you of your After Care and how to best contact us for service and support.
What does my Care plan cover?
BRONZE WARRANTY
The Bronze After Care offers remote support benefits, including unlimited remote device rebooting and reduced pricing for remote first-level troubleshooting calls during and after business hours.
SILVER WARRANTY
The Silver After Care plan includes a variety of remote support benefits, such as secure remote monitoring, remote device rebooting, and unlimited remote first-level troubleshooting calls during and after business hours. This means that your devices will be proactively monitored and any issues can be quickly and easily resolved.
Additionally, this plan includes bi-annual and 25-point inspections and quarterly firmware updates to ensure that your devices are always up-to-date and running smoothly.
Additionally, the plan includes cable/ISP/telco authorization and one home preparation (scheduled 2 weeks in advance), so you can be confident that your devices are set up correctly and ready to use.
With response times of 1 hour for first-level support, 4 hours for remote advanced support during office hours, and onsite support within 1 business day, you can be sure that any issues will be resolved quickly and efficiently.
GOLD WARRANTY
This Gold After Care plan offers a range of remote support benefits, including proactive remote monitoring, remote device rebooting, and unlimited remote first-level troubleshooting calls during and after business hours, so you can be confident that any issues will be quickly and easily resolved.
Additionally, the plan includes maintenance benefits like quarterly 25-point inspections and monthly firmware updates which will keep your devices in top condition.
The labor for this plan is also very generous, with unlimited onsite service calls and night/weekend calls. This means that you can receive service whenever you need it, and not have to worry about additional costs.
Other benefits include cable/ISP/telco authorization and 4 home preparations (scheduled 2 weeks in advance), so you can be sure that your devices are set up correctly and ready to use.
With response times of 10 minutes for first-level support, 1 hour for remote advanced support during office hours, 4 hours for remote advanced support after office hours, and onsite support within 1 business day, you can be sure that any issues will be resolved quickly and efficiently.
REMOTE SUPPORT
BRONZE WARRANTY
SILVER WARRANTY
GOLD WARRANTY
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
UNLIMITED
UNLIMITED
UNLIMITED
Remote First Level troubleshooting calls after business hours
UNLIMITED
UNLIMITED
UNLIMITED
MAINTENANCE
BRONZE WARRANTY
SILVER WARRANTY
GOLD WARRANTY
25-Point Inspection
$225
Per hour
BIANNUALLY
QUARTERLY
Firmware Updates
$225
Per hour
QUARTERLY
MONTHLY
Refresher Training
$225
Per hour
$180
Per hour
UNLIMITED
LABOR RATES
BRONZE WARRANTY
SILVER WARRANTY
GOLD WARRANTY
Onsite Service Call
UNLIMITED
UNLIMITED
UNLIMITED
Night/Weekend Multiplier
1.5X
($337.50 Per hour)
1X
($225 Per hour)
UNLIMITED
OTHER
BRONZE WARRANTY
SILVER WARRANTY
GOLD WARRANTY
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
$225
Per hour
1
Per plan year
4
Per plan year
RESPONSE TIMES
BRONZE WARRANTY
SILVER WARRANTY
GOLD WARRANTY
First Level
Support
Next business day
1 Hour
10 Minutes
Remote Advanced Support
During Office Hours
Next business day
4 Hours
1 Hour
Remote Advanced Support
After Office Hours
Same business day
Same business day
4 Hours
Onsite
Support
3 Business days
1 Business day
1 Business day
*If applicable, network cloud subscription additional.